Terms and Conditions
Last updated: 30 July 2026
Owner: Little Star Design Studio Ltd
Websites: littlestar.studio and thedoguk.com
Contact: info@littlestar.studio
These Terms and Conditions apply to both Little Star Design Studio and The D.O.G. – Dedicated Online Guardians.
The D.O.G. is an educational programme created and operated by Little Star Design Studio Ltd.
1. About These Terms
These Terms and Conditions (“Terms”) govern:
your use of littlestar.studio and thedoguk.com (together, the “Websites”)
purchases made directly from us
digital products and resources supplied by us
physical products supplied by us
workshops, training and other services
enquiries and other interactions with our Websites
By using our Websites or purchasing products or services from us, you agree to these Terms.
Certain products or services, including The D.O.G. school programme, may also be subject to additional licence terms or agreements.
Where separate licence terms apply, those terms form part of your agreement with us and will take precedence in relation to the licensed materials if there is any conflict with these general Terms.
Nothing in these Terms affects any rights you have under applicable UK consumer law.
2. Who We Are
The Websites are operated by Little Star Design Studio Ltd.
Little Star Design Studio Ltd creates educational, creative and wellbeing resources, books, programmes, workshops and related services for children, families, schools and professionals.
The D.O.G. – Dedicated Online Guardians is an educational programme created and operated by Little Star Design Studio Ltd.
Throughout these Terms, “Little Star”, “we”, “us” and “our” refer to Little Star Design Studio Ltd.
3. What We Provide
Our products and services may include:
physical books
printed educational resources
craft materials and creative products
digital downloads
printable resources
educational materials
classroom resources
workshops
creative sessions
training
coaching
school programme licences
digital educational programmes
licensed teaching resources
interactive classroom materials
supporting resources for teachers and parents
Some physical products may be printed, fulfilled or delivered by third-party providers such as BookVault.
Some products may also be available through third-party retailers such as Amazon.
Where you purchase directly from a third-party retailer, your purchase will also be subject to that retailer's terms and conditions.
4. Using Our Websites
You may use our Websites for lawful purposes only.
You must not:
misuse the Websites
attempt to gain unauthorised access to the Websites or associated systems
introduce viruses, malware or other harmful technology
interfere with the operation or security of the Websites
scrape or systematically extract content without permission
copy or reproduce Website content except where permitted by law
use our Websites or resources for fraudulent or unlawful purposes
We may restrict or suspend access where we reasonably believe our Websites or services are being misused.
5. Intellectual Property
Unless otherwise stated, the content of our Websites and resources is owned by Little Star Design Studio Ltd or used with the permission of the relevant rights holder.
This may include:
text
illustrations
characters
artwork
branding
logos
photographs
books
stories
programme materials
PDFs
worksheets
lesson plans
facilitator materials
classroom resources
digital downloads
videos
presentations
website content
Copyright and other intellectual property rights remain with their respective owners.
Purchasing a product or programme does not transfer ownership of the intellectual property to you.
You may only use purchased or licensed materials in accordance with the permissions provided with that product or licence.
You must not reproduce, redistribute, resell, publish, upload, commercially exploit or share our materials unless expressly permitted by us in writing or under the applicable licence.
6. Personal-Use Digital Products
Unless stated otherwise, digital products purchased from Little Star Design Studio for individual or family use are licensed to the purchaser for personal, non-commercial use only.
You may:
download the purchased resource
print reasonable copies for your own personal or family use
use the resource for the purpose for which it was purchased
You may not:
share the digital file with others
upload it to another website or online platform
resell it
reproduce it for commercial purposes
distribute copies to schools, organisations or groups
remove copyright or ownership information
Different permissions may apply to products specifically sold for professional, educational or organisational use.
7. The D.O.G. School Programme
The D.O.G. – Dedicated Online Guardians is a licensed educational programme.
Purchase of a programme licence does not transfer ownership of The D.O.G., its characters, stories, programme materials or intellectual property.
The programme may include:
digital classroom stories
facilitator packs
lesson plans
printable classroom resources
parent resources
certificates
posters
supporting materials
programme updates
other licensed educational resources
The exact contents of the programme will be described at the time of purchase.
Use of The D.O.G. programme is subject to the School Licence Agreement supplied with or before access to the programme.
Unless expressly permitted by that licence, programme materials must not be:
shared with another school or organisation
publicly uploaded
redistributed
resold
commercially reproduced
provided to individuals outside the licensed organisation
altered in a way that removes copyright or ownership information
Additional printed books or other physical products may be available separately.
8. School and Organisational Purchases
Where a school, academy, trust, local authority, company, charity or other organisation purchases products or services from us, the person placing the order confirms that they have authority to act on behalf of that organisation.
School programme purchases may be made:
through our Website
by invoice
by purchase order where agreed
through another payment method agreed with us
Where payment by invoice is agreed, payment must be made by the due date shown on the invoice.
Access to licensed digital materials may be withheld until payment has been received unless we agree otherwise.
Additional terms may apply to school licences, commissioned work, training or other organisational services.
9. Orders
When you place an order with us, you are making an offer to purchase the relevant product or service.
We may send an acknowledgement confirming that we have received your order.
An order is accepted when we confirm acceptance, provide access to the product or service, dispatch the product or otherwise begin fulfilling the order.
We reserve the right to decline or cancel an order where reasonably necessary, including where:
payment has not been received
payment has failed
we suspect fraud or misuse
pricing information contains an obvious error
a product is unavailable
we are unable to fulfil the order
the purchaser does not meet applicable licence requirements
If we cancel an order after payment has been taken and no product or service has been supplied, we will provide an appropriate refund.
10. Prices
Prices are shown in pounds sterling (£ GBP) unless stated otherwise.
Prices will indicate whether VAT is included or applicable where required.
We may change prices at any time.
Price changes will not normally affect orders that we have already accepted unless there has been an obvious pricing error.
Promotional prices, discounts and special offers may be subject to additional conditions.
11. Payment
Payment may be processed through third-party payment providers or our website platform.
Depending on the Website and purchase method, these may include services such as:
Stripe
PayPal
Square
Wix Payments
Squarespace Payments
other authorised payment providers
We do not normally receive or store your complete payment card information.
For manual orders, school licences or other services, we may issue an invoice.
Where an invoice is issued, the applicable payment terms will be shown on that invoice.
12. Physical Products and Delivery
Physical products may be dispatched by Little Star Design Studio Ltd or by third-party printing and fulfilment providers.
Delivery estimates will be provided where available.
Unless another delivery period has been agreed, consumer goods purchased at a distance will be delivered within the period required by applicable UK law.
We are not responsible for delays caused by circumstances outside our reasonable control, but this does not affect your statutory rights.
If an order does not arrive within the expected period, please contact us so that we can investigate.
13. Digital Products and Delivery
Digital products may be supplied through:
immediate download
email
secure online access
shared digital storage
a customer account
another digital delivery method described at the time of purchase
You are responsible for providing an accurate email address and maintaining reasonable access to the technology required to use the product.
Where a consumer purchases digital content and requests immediate access during the statutory cancellation period, we will ask for the consent and acknowledgement required by law before supply begins.
If you provide the required consent and acknowledge that you will lose your cancellation right once supply of the digital content begins, your right to cancel will be affected accordingly.
If we do not obtain the required consent and acknowledgement, your statutory cancellation rights will not be removed simply because access has been provided.
This reflects the current UK rules for online digital content.
14. Consumer Cancellation Rights
If you are purchasing as a consumer, you may have statutory cancellation rights under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
For many physical goods purchased online, consumers normally have 14 days after receiving the goods to tell the seller they wish to cancel.
Different rules and exceptions apply to certain products and services.
These statutory rights are separate from any additional returns policy we choose to offer.
Please see our Returns & Refunds Policy for further information.
15. Digital Content and Cancellation
Digital content is treated differently from physical goods.
Where you purchase digital content and ask us to provide access immediately, we may ask you to expressly:
consent to supply beginning during the cancellation period
acknowledge that your statutory right to cancel will be lost once supply begins
Where the legal requirements are satisfied, you will lose the 14-day cancellation right once the supply of the digital content begins.
This does not affect your rights where digital content is faulty, not as described or otherwise fails to meet the standards required by law.
UK consumer law provides remedies for faulty digital content.
16. Returns and Refunds
Our detailed rules for returns, cancellations and refunds are contained in our Returns & Refunds Policy.
Nothing in that policy or these Terms limits your statutory rights.
If physical goods are faulty, damaged or not as described, please contact us.
If digital content is faulty or not as described, we will provide the remedies required by applicable consumer law.
Products purchased through third-party retailers such as Amazon will normally need to be returned through the retailer from which they were purchased, subject to your statutory rights.
17. Workshops, Training and In-Person Services
Specific booking and cancellation terms may be provided when you book a workshop, training session, coaching session or other service.
Unless alternative terms are stated at the time of booking:
Cancellation at least 48 hours before the scheduled start time:
A full refund will normally be provided.
Cancellation less than 48 hours before the scheduled start time:
The booking may be non-refundable, subject to your statutory rights and the circumstances of the booking.
Non-attendance:
No refund will normally be provided.
Where we need to cancel a session, we will normally offer an alternative date or refund the amount paid for the cancelled service.
Nothing in this section removes rights that cannot lawfully be excluded.
18. Educational Information
Our educational materials are designed to support learning, wellbeing, creativity and age-appropriate discussion.
They are not intended to replace professional medical, psychological, therapeutic, safeguarding or legal advice.
Schools, professionals, parents and carers remain responsible for deciding how materials are used with individual children and for following their own safeguarding policies and professional responsibilities.
Where a child requires specialist support, appropriate professional advice should be sought.
19. Third-Party Websites and Services
Our Websites may contain links to third-party websites or services.
These may include:
retailers
payment providers
social media platforms
video services
delivery providers
educational resources
other external websites
We are not responsible for the content, availability, security or privacy practices of third-party websites.
Purchases made directly from another retailer or provider will be subject to that provider's terms.
20. Website Availability
We aim to keep our Websites and digital resources available and functioning correctly.
However, we cannot guarantee uninterrupted access.
Access may occasionally be unavailable because of:
maintenance
updates
technical problems
hosting provider issues
internet outages
security incidents
circumstances outside our reasonable control
Where a paid digital service is materially affected, we will take reasonable steps to restore access.
21. Changes to Products and Services
We may improve, update or change our products, Websites and services from time to time.
For educational programmes, this may include updates to:
lesson materials
facilitator guidance
printable resources
classroom materials
programme organisation
digital delivery
Changes will not remove contractual rights that have already arisen.
Where material changes affect an existing paid licence, we will act reasonably and in accordance with the applicable licence agreement.
22. Our Responsibility to You
We will provide products and services with reasonable care and skill and in accordance with applicable law.
We are not responsible for loss caused by:
misuse of products
use contrary to supplied instructions
unauthorised modification of resources
circumstances outside our reasonable control
third-party services where responsibility legally rests with that provider
Nothing in these Terms excludes or limits liability where it would be unlawful to do so.
In particular, nothing excludes liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot lawfully be excluded.
Nothing in these Terms affects your statutory consumer rights.
The Consumer Rights Act also requires consumer contract terms to be fair and transparent.
23. Business and Professional Users
If you purchase our products or services wholly or mainly for business or professional purposes, consumer-specific rights may not apply to you.
Separate contractual or licence terms may apply to:
schools
academies
trusts
businesses
charities
local authorities
professional practitioners
other organisations
Where a separate written agreement has been entered into, that agreement will take precedence over these general Terms in relation to the matters it covers.
24. Privacy
Personal information is handled in accordance with our Privacy Policy.
Our Privacy Policy applies to both:
littlestar.studio
and
thedoguk.com
Please read the Privacy Policy for information about how we collect, use, store and protect personal information.
25. Cookies
Our Websites use cookies and similar technologies.
Information about these technologies and your choices is provided in our Cookie Policy.
Our Cookie Policy applies to both Websites.
26. Complaints
If you are unhappy with a product, service or your experience with us, please contact us so that we can try to resolve the matter.
Email:
complaints@littlestar.studio
Please provide enough information for us to understand the issue, including an order number where applicable.
We aim to respond as soon as reasonably possible and normally within 30 days.
27. Changes to These Terms
We may update these Terms from time to time to reflect changes to:
our business
our products and services
our Websites
technology
payment or fulfilment providers
applicable law
regulatory guidance
The latest version will be published on our Websites and identified by the “Last updated” date.
Changes will not retrospectively remove contractual or statutory rights that have already arisen.
28. Transfer of Rights and Obligations
We may transfer or subcontract our rights or obligations where reasonably necessary to operate our business, provided this does not unfairly reduce your rights.
You may not transfer rights under a personal or organisational licence to another person, school or organisation unless the applicable licence permits this or we agree in writing.
29. Severability
If any provision of these Terms is found to be invalid, unlawful or unenforceable, the remaining provisions will continue to apply.
30. No Waiver
If we do not immediately enforce a provision of these Terms, this does not mean that we have waived our right to enforce it later.
31. Governing Law
These Terms are governed by the laws of England and Wales.
If you are a consumer resident elsewhere in the United Kingdom, you may also benefit from mandatory protections and rights to bring proceedings available under the laws applicable to you.
For business-to-business agreements, including school and organisational licences, jurisdiction may be further specified in the relevant agreement.
32. Contact Us
For questions about these Terms, please contact:
Little Star Design Studio Ltd
18 Crossparks
Dartmouth
Devon
TQ6 9HP
United Kingdom
Email: info@littlestar.studio
These Terms apply to:
Little Star Design Studio
littlestar.studio
The D.O.G. – Dedicated Online Guardians
thedoguk.com
The D.O.G. is an educational programme created and operated by Little Star Design Studio Ltd.
Definitions
Website or Websites
littlestar.studio, thedoguk.com and the online services provided through them.
Little Star, we, us or our
Little Star Design Studio Ltd.
The D.O.G.
The D.O.G. – Dedicated Online Guardians educational programme operated by Little Star Design Studio Ltd.
Services
Products, digital resources, educational programmes, workshops, training and other services provided by us.
Terms
These Terms and Conditions together with any additional terms or agreements expressly incorporated into a particular purchase or service.
User, customer or you
Any individual or organisation using our Websites, products or services.
Licence
Permission granted to use specified intellectual property or educational resources subject to defined conditions. Ownership of the underlying intellectual property is not transferred.